Terms & Conditions

Terms and conditions of sale

Preamble

Our Online Terms and Conditions of Sale shall exclusively apply to orders placed on the seller’s website (us.edm-imaging.com). For orders placed via other means (Telephone, fax, email, or mail), please refer to our General Terms and Conditions of sale. Any differing conditions or terms of the buyer are herewith objected to and shall not apply. Any agreement affecting the execution of this contract must be in writing.

General

  1. Hours of operation: 9:00 a.m. – 6:00 p.m. E.S.T., Monday through Friday
  2. Place orders:
    1. Orders may be placed within hours of operation by phone at +1 (786) 410-3022 – toll-free number: +1 (877) 220-4567
    2. Orders can be placed 24/7:
      • Website: us.edm-imaging.com
      • Email: order@edm-us.com
      • Fax: +1 (786) 231-0336
      • Mail: EDM Medical Solutions – 1947 NE 147th Terr, North Miami, FL 33181

All purchase orders are processed promptly after receipt. A confirmation will be e-mailed to you.

Prices, terms of payment and taxes

  1. Prices

Prices valid at date of delivery will be applied. We reserve the right to adapt prices – for confirmed orders as well – to reflect any increase in our costs, for any reason beyond our control like: force majeure, shortage of primary material or labor, strikes, official orders, transportation, or similar problems, if this increase happens after confirmation of order but before delivery of goods. Our prices do not include applicable taxes, handling, and shipping fees.

Quantity discounts quoted on request.

Prices are subject to change without notice.

Quotations are valid for 30 days.

  1. Terms of payment

Unless agreed otherwise, our invoices are to be paid immediately upon receipt.

  1. Taxes

Seller collects sales tax in Florida only. If Seller does not collect tax in the Buyer’s state, the Buyer may be responsible for paying such tax in its own state, county, or municipality.

If Buyer claims any exemption, Buyer must provide a valid, signed certificate or letter of exemption for each respective jurisdiction.

Delivery

  1. Delivery terms

The Products will be shipped to the destination specified by Buyer, F.O.B. Seller’s shipping point. The cost of shipment has been paid by Seller and added to the corresponding invoice. All our products are shipped the same day or one day following the receipt of an order. Seller shall have the right to ship the Products at all times via its own vehicle or a carrier selected by Seller. Seller is not responsible for any duty or customs fees and Buyer may be invoiced separately for these charges.

All shipping dates are approximate only, and Seller will not be liable for any loss or damage resulting from any delay in delivery or failure to deliver which is due to any cause beyond Seller’s reasonable control. In the event of a delay due to any cause beyond Seller’s reasonable control, Seller reserves the right to terminate the order or to reschedule the shipment within a reasonable period of time, and Buyer will not be entitled to refuse delivery or otherwise be relieved of any obligations as the result of such delay

It is the responsibility of the buyer to make sure that manpower is available to handle heavy items.

  1. Damage in shipment

All goods must be inspected prior to disposing of packaging materials. Damaged goods must be reported to Seller immediately upon receipt with ALL packing materials still in Buyer’s possession. Ten (10) days after Seller’s invoice date, damaged goods become solely Buyer’s responsibility.

  1. Free Shipping for orders of $399 or more

The free shipping will not apply to any order with gel, lubricants, disinfectants, and/or radiation protection apparel.

Returns and exchanges

All requests for return of products must be authorized by Seller’s customer service – customerservice@edm-us.com – prior to returning goods. An RMA number is required on all returns.

Our standard return policy for most products is 30 days from the ship date.

Due to the unique nature of our customizable products, all of them are non-exchangeable, non-returnable, and non-refundable. This includes radiation protection aprons and accessories, which constitute the majority of our customizable products.

Buyer is responsible for return shipping charges, unless the item is confirmed defective. If any product is found to be defective, the Seller will promptly exchange and send a return label.

All refused shipments, without prior approval, will be subject to a 25% restock fee. Returns without an RMA number are subject to a 25% restock fee.

All returned products must be in original packaging and in resalable condition.

Claims and disputes

Claims must be filed with the Seller’s customer service within 10 days of receipt of merchandise.

The laws of the State of Florida shall govern this Agreement.

Acceptance by Buyer of the Products shall constitute acceptance of all the Terms and Conditions contained herein.